Privacy, Cookies & Data Protection Policy
At Warm Nest Insulation, we take your privacy seriously and are committed to protecting7 your personal information with the highest standards of care, transparency and security.
This Privacy, Cookies & Data Protection Policy explains how we collect, use, store and protect your information when you visit our website, contact our team, or use any of our services.
By using our website, you agree to the terms outlined below.
1. Who We Are
Warm Nest Insulation is a trading name of The Sales Academy Manchester Limited.
We provide loft insulation and related home improvement services across the North West of England.
Data Controller: The Sales Academy Manchester Limited
Trading Name: Warm Nest Insulation
Registered Office: 93 Princess Street, Manchester, M1 4HT
Email: info@warmnestinsulation.com
Telephone: 0161 327 4845
For the purposes of UK data protection law, Warm Nest Insulation is the data controller responsible for your personal information.
2. Information We Collect
We may collect and process the following personal information:
Information You Provide Directly
When you contact us, request a quotation, book a free loft inspection, or complete a website form, we may collect:
Name
Home address
Email address
Telephone number
Property details
Information about your home
Any photographs, videos or notes relevant to your loft inspection
Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type
Pages visited
Time spent on the website
Referral source
General website usage data through cookies and analytics tools
3. How We Use Your Information
We use your personal information to:
Respond to enquiries
Arrange and manage free loft inspections
Provide quotations and recommendations
Deliver our services
Process payments and invoices
Maintain internal records
Improve our website and customer experience
Send relevant service updates
Comply with legal and regulatory obligations
Prevent fraud and protect our business
We only use your information where we have a lawful basis to do so under UK data protection law.
4. Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:
Contract
Where processing is necessary to provide our services to you
Legitimate Interests
Where processing is necessary for the legitimate operation and improvement of our business
Legal Obligation
Where we are required to process your data to comply with the law
Consent
Where you have given clear permission, such as accepting cookies or requesting marketing communication
5. Loft Inspection Photography & Video Recording
As part of our inspection and installation process, we may take photographs and video recordings within your loft space.
This is done to:
Document the condition of the loft before work begins
Identify issues such as damp, damage, ventilation concerns or existing insulation defects
Provide you with a clear visual explanation of our findings
Record the installation process
Provide a post-installation record of completed works
These images and videos form part of our inspection and quality assurance process and may be retained securely for internal records, compliance and customer service purposes.
We will never use images or video of your property for marketing purposes without your express permission.
6. Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help the
website function properly and improve your browsing experience.
How We Use Cookies
We use cookies to:
- Ensure the website functions correctly
- Improve website performance
- Understand how visitors use our website
- Measure traffic and user behaviour
- Improve content and user experience
Types of Cookies We May Use
Essential Cookies
Required for the website to function properly
Performance Cookies
Help us understand website usage and improve functionality
Analytics Cookies
Help us monitor visitor behaviour and site performance
Functional Cookies
Remember user preferences where applicable
Marketing Cookies
May be used in future for advertising and remarketing purposes where consent is given
You can manage or disable cookies through your browser settings at any time.
7. How We Store & Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, disclosure or destruction.
These measures include:
- Secure systems and password protection
- Restricted access to personal information
- Encrypted communication where appropriate
- Secure storage of inspection records and customer details
- Internal data handling procedures
While we take every reasonable step to protect your information, no online transmission can ever be guaranteed completely secure.
8. Sharing Your Information
We do not sell your personal information.
We may share your data only where necessary with:
- Trusted staff and authorised contractors
- Professional advisers
- Payment processors
- Website and IT service providers
- Legal or regulatory authorities where required by law
Any third party handling your information on our behalf is required to do so securely and
lawfully.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory obligations.
Inspection records, quotations and customer files may be retained for a reasonable period for compliance, warranty, service and business record purposes.
When no longer required, personal data is securely deleted or anonymised.
10. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request erasure of your personal data
- Request restriction of processing
- Object to processing
- Request transfer of your data
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us using the details below.
11. Third-Party Links
Our website may contain links to third-party websites. Once you leave our website, we are not responsible for the privacy practices or content of external websites.
We recommend reviewing their privacy policies separately.
12. Contacting Us
f you have any questions about this Privacy, Cookies & Data Protection Policy or how we handle your information, please contact:
Warm Nest Insulation
93 Princess Street
Manchester
M1 4HT
Email: info@warmnestinsulation.com
Telephone: 0161 327 4845
13. Policy Updates
We may update this Privacy, Cookies & Data Protection Policy from time to time to reflect changes in legal requirements, business operations or website functionality.
Any updates will be published on this page.
Last Updated: April 2026