Terms And Conditions

Warm Nest Insulation is a trading name of The Sales Academy Manchester Limited.

Company Number: 15643218.
VAT Number: 480553584.

1. Information about us and our service offering

You can find everything you need to know about us, Warm Nest Insulation (a trading name of The Sales Academy Manchester Limited), and our offering on our website or from our representatives before you order. We also confirm the key information to you in writing in your Order Form.

If you have any questions about these terms and conditions or the goods and/or services you wish to purchase, then please contact our Customer Service Team by one of the following methods:

  1. Email to info@warmnestinsulation.co.uk
  2. Telephone on: 01613274845
    The contact form or live chat on our website.
  3. By post to: 93 Princess Street, Manchester, M1 4HT

2. Application of these terms and conditions and validity of quotes

  1. When you sign our Order Form, you are agreeing that these terms and con itions shall apply to the supply of goods and services detailed in that Order Form, from us to you.
  2. Where a quote has been issued, it is not legally binding on either you or us; we are only committed to providing you with goods or services once an Order Form in respect of the same has been signed.

3. Payment

  1. We charge you for the goods and services ordered, upon completion of the work. You will own any goods you buy once we have received payment for them in full.
  2. If the rate of VAT changes between your order date and the date we supply the goods and services, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect

4. Supply of goods and services

  1. After the Order Form is signed, we will agree an installation date for the services. Access to the property on the installation date is vital. We aim to meet the agreed date, but due to uncontrollable factors, we might need to reschedule. For specific services, a technical survey will confirm suitability, and any necessary changes will be discussed with you.
  2. If any preparatory work needs to be carried out by you in advance of the installation date, this will be made clear to you on the Order Form. We may charge you if we arrive on site as scheduled to perform our obligations and you have not carried out the required preparatory work. For example, we might need to reschedule our services, extra manpower or different equipment.
  3. We do not supply goods on their own, but as an ancillary part of our wider service offering. However, if goods are to be supplied to you as part of the provision of services, please note that goods can vary slightly from their picture; a good’s true colour may not exactly match that shown on our website as displayed to you on your device.
  4. Normally our representatives will obtain all the measurements that we need. However, on the rare occasion when we’re making or supplying goods to measurements you provide, you’re responsible for making sure those measurements are correct.
  5. If during installation it becomes clear that, due to unexpected findings at the property or other unexpected complications, additional work or third-party resource is required in order to enable us to complete our services, then we will let you know. The cost of any additional work or third-party resource, will be borne by you, but will not be incurred until you have agreed to it. You understand
    that, if you do not agree to obtaining such additional work or third-party resource, we may not be able to complete our services.

5. Delays outside our control

If the supply of goods and/or services is delayed by an event outside our control, such as illness or injury to one of our installers, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial, you can contact our Customer Service Team to end the contract and receive a refund for any goods and services which you have paid for in advance (if any), but not received.

6. Your right to cancel

If you bought online, over the telephone or during a home visit, you have a legal right to change your mind about your purchase.

If you change your mind, you must let us know no later than 14 days after the date that the Order. Form is signed by both of us. Please note:

  1. You can’t change your mind about an order once the services have been completed.
  2. For services which are partially completed, you have to pay for the goods and services you received before you changed your mind. We don’t refund you for the time you were receiving the services before you told us you’d changed your mind or for the goods already installed.

To let us know you want to change your mind, contact our Customer Service Team.

7. Unsatisfactory service or faulty goods

If you think there is something wrong with your goods or services, you must contact our Customer Service Team.

We honour our legal duty to provide you with goods that are as described to you on our website and that meet all the requirements imposed by law. Remember too that you have several options for resolving disputes with us – please see clause 11 for more information on this.

In addition to the above:

  1. Manufacturer’s Guarantee: certain goods may come with a manufacturer’s guarantee. If this is the case, this will be communicated to you at the time you place your order and a written warranty will be issued to you; and
  2. Workmanship Guarantee: we guarantee our workmanship for 10 years from the date of completion of the relevant work. Please note however, that this guarantee does not cover: fair wear and tear, natural weathering (by which expression we mean arising from reasonable use of the goods by you and the ordinary operation of natural forces); wilful damage, neglect, accident, negligence by you or by any third party; if you fail to operate or use the goods in accordance with our instructions; and/or any alteration or repair by you or by a third party who is not one of our authorised repairers

8. Changes to our goods and services and these terms

  1. We can always change our goods and services to reflect changes in relevant laws and regulatory requirements and to make minor technical adjustments and improvements, for example to address a health and safety issue.
  2. We can also make the following types of change to our goods and/or services, or to these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team to end the contract before the change takes effect and receive a refund for any products you’ve paid for in advance (if any), but not received: scope of work and necessary resource as a result of unexpected issues uncovered during the installation process (for instance, requiring pest control). See also clause 4.5 in this regard.
  3. We can suspend the supply of goods or services to: deal with technical problems or make minor technical changes; update the goods or services to reflect changes in relevant laws and regulatory requirements; or make changes to the goods. We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we’re going to suspend supply, for more than 14 days you can contact our Customer Service Team to end the contract and we’ll refund any sums (if any) you’ve paid in advance for goods or services you won’t receive.

9. We can end our contract with you

We can end our contract with you and claim any compensation due to us (including costs of enforcement) if:

  1. you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due; or
  2. you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the goods or services, for example, access on the scheduled installation date.

10. Limitations of our liability

We’re responsible for losses you suffer which are caused by us breaking this contract unless the loss is:

  1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable);
  2. Caused by a delaying event outside our control. As long as we have taken the steps set out in the clause 5 “Delays outside our Control”;
  3. Avoidable. Something you could have avoided by taking reasonable action.
  4. A business loss. It relates to your use of the goods or services for the purposes of your trade, business, craft or profession.

11. Resolving disputes with us

  1. Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us or the goods and/or services in accordance with our complaints policy.
  2. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to The Centre for Effective Dispute Resolution (or “CEDR”) through their website at www.cedr.com. CEDR does not charge you for making a complaint and if you’re not satisfied with the outcome you can still go to court.
  3. You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in.

12. Other important terms apply to our contract

  1. How we use any personal data you give us is set out in our Privacy Notice: https://warmnestinsulation.co.uk/privacy-policy/.
  2. We can transfer our contract with you, so that a different organisation is responsible for supplying your goods and/or services. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact our Customer Service Team to end the contract within 7 days of us telling you about it and we will refund you any payments you’ve made in advance (if any) for goods or services not provided.
  3. You can only transfer your contract with us to someone else if we agree to this, however, you can transfer our workmanship guarantee to a new owner of the goods. We can require the new owner to prove you transferred the goods (for instance as part of a house sale).
  4. Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
  5. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
  6. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

Warm Nest Insulation | A trading name of The Sales Academy Manchester Limited

Company Number: 15643218

VAT Number: 480553584

Address: 93 Princess Street, Manchester, M1 4HT

Phone: 01613274845

Email: info@warmnestinsulation.co.uk

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