Complaints Policy
At Warm Nest Insulation, we are committed to providing a high-quality service and ensuring our customers are completely satisfied. If something goes wrong, we want to know so we can put it right and improve.
How to Make a Complaint
If you are unhappy with any part of our service or product, please contact us using one of the methods below:
Email: info@warmnestinsulation.co.uk
Phone: 0161 327 4845
Post: Warm Nest Insulation, 93 Princess Street, Manchester, M1 4HT
Please include your name, address, contact details, and a clear description of your complaint so we can investigate the matter properly. If possible, please also let us know how you would prefer us to respond.
How We Handle Complaints
Once we receive your complaint, we will:
- Acknowledge your complaint within 2 working days
- Aim to provide a full response within 10 working days
- Keep you informed if we need more time to complete our investigation
- Investigate the matter thoroughly, fairly and confidentially
- Contact any relevant employee, installer or contractor where necessary
- Clearly explain the outcome of our investigation and any action taken
We will always aim to resolve complaints quickly, professionally and fairly.
Escalation
If you are not satisfied with our response, you may request for your complaint to be reviewed by senior management.
A further review will then be carried out and a final response will be issued.
Additional Information
Warm Nest Insulation is a trading name of The Sales Academy Manchester Limited.
Company Number: 15643218
VAT Number: 480553584
We are not currently a member of a formal Alternative Dispute Resolution (ADR) scheme, but we are happy to cooperate with recognised consumer protection bodies, Trading Standards, or any relevant regulatory authority where appropriate.
3. How We Use Your Information
We use your personal information to:
Respond to enquiries
Arrange and manage free loft inspections
Provide quotations and recommendations
Deliver our services
Process payments and invoices
Maintain internal records
Improve our website and customer experience
Send relevant service updates
Comply with legal and regulatory obligations
Prevent fraud and protect our business
We only use your information where we have a lawful basis to do so under UK data protection law.
Our Commitment
We value every customer and take all complaints seriously. Your feedback helps us improve our service and maintain the standards we expect from ourselves and our installers.
Thank you for giving us the opportunity to put things right.